Returns & Exchanges

Our standard returns policy is 28 days. However, please note that you have 14 days to return items purchased online during our Sale and Black Friday promotions. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

There is no need to let us know you're returning something, just fill in the included returns slip as required and include in your returned parcel.

Please allow up to 14 days to receive your refund.

Please note: We are not currently able to offer freepost returns labels for orders shipped to the Republic of Ireland and Channel Islands.

Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA

If provided, please affix your Freepost returns label to the outside of your package and take to your local Post Office. The goods are the customer’s responsibility until they reach us, so we recommend upgrading to a signed-for service with insurance should your return not reach us.

Please note: Freepost labels will not be included with your order during our Back to School, Black Friday Sale and other Sale promotions. During these times, should you wish to return your parcel through one of our branches, they will be happy to return your items back to us for a refund or exchange. Please allow up to 14 days to receive your refund.

We will refund the price you paid for your item(s), including sale items, back to your original payment method.

If you would like a different size or colour, please return your unwanted item(s) and include on your returns slip which size or colour you would like to exchange for in the comments section. In order to process an exchange, we need to refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charged the same amount (or less if the item(s) is on promotion) as the initial order. For UK exchanges, there will be no additional postage to pay.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.

We will not be responsible for any items that are returned to us by mistake.

Please return to:

Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA

You may wish to return to one of our stores. We can offer exchanges in one of our 5 London stores (this doesn't include our concession locations) within 28 days of receiving your original order, you will need to provide either the invoice / delivery note or order confirmation.

If you require a refund, the store will need to send your item(s) back to our warehouse, along with your completed returns slip.

Please Note: Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.

We offer a 28 day returns policy. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you would like a different size or colour, please return your unwanted item(s) for a refund and place a new order. Alternatively, we will refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charge the same amount (or less if the item(s) is on promotion) as the initial order. The return order for your exchanges will include a return postage to pay.

There's no need to let us know you're returning something, just tear off the returns slip on the bottom half of your invoice, fill in as required and include in your returned parcel.

Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk.

We will refund the price you paid for your item, including sale items, back to your original payment method.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period.

Duties and taxes paid upon ordering are non-refundable and if additional duties/taxes are to be paid upon receipt of the return, the cost of these will be deducted from the value of your refund.

The goods are the customer’s responsibility until they reach us, so please ensure they're packed up properly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.

All goods will be inspected on return. Please ensure that tags are in place, the product has been unworn and a resalable condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We will not be responsible for any items that are returned to us by mistake.

Please mark the parcel as 'Return – unwanted GB goods' and return to:

Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA

If you believe that something is missing from your order or you have received a faulty, damaged or incorrect item, please contact us within 28 days so we can arrange a replacement for you. In most cases you will need to provide proof of purchase or your order reference number, if purchased online, along with photo evidence and/or return the item to us before we can replace it or refund you.

It can take us up to 14 working days to process a return although we aim to do this within 3-5 days of receipt of the item(s).

If you have received one of our products as a gift and it does not fit or is faulty/damaged, you can take your item(s) to your local Trotters store and exchange for another item. - Please note our exchange policy below.

Alternatively, you can return the item to our address below for exchange, including your completed returns form, specifying your item/s as a GIFT exchange. Gift items being returned can only be exchanged for e-vouchers. Customers will need to include proof of purchase as well as Name, Address, Email &Tel for vouchers to be issued.

No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.

In order to exchange an item, you must return it in saleable condition within the 28 day return period, however, an exchange can only be processed where there is stock available. You are welcome to use the Free Postage slip (UK delivery addresses only) included in your order or alternatively, ship to the address below. Goods will remain your responsibility until we receive them so please ensure you obtain proof of posting and use an insured delivery service. Please note that goods can be exchanged in any of our direct Trotters branches (excl. Concessions/Partners) subject to items being exchanged within 28 days and with proof of purchase. Once you have completed payment for your new exchange order, goods will be delivered within 3-5 days.

Trotters Childrenswear

Customer Service Returns 3 Gorst Road London NW10 6LA

Please can we kindly request you include a note with the below so we are able to process on receipt:

Name of Sender :
Email :
Address :
Telephone # :
Copy of receipt

If you have any questions or queries regarding our delivery options please contact customer service Monday - Friday: 09:00-17:30GMT.