Privacy & Cookies

When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy. The purpose of this statement is to tell you what Personal Information we collect about you during your visit to www.trotters.co.uk and what we do with that information.

What are cookies?

Cookies are small text files that are placed on your device (e.g., computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work or improve their efficiency, as well as to provide reporting information and help customise user experiences.

When do we collect your personal data?

• When you visit any of our websites, and use your account to buy products and services, or redeem vouchers from us on the phone, in a shop or online.
• When you make an online purchase and check out as a guest.
• When you purchase a product or service in store and you provide your details or use your account.
• When you create an account with us.
• When you consent to email and/or Trotters’ SMS/text messaging service.
• When you shop online, we capture information through cookies which you can manage when you visit our site.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you request us to email you information about a product or service.
• When you enter prize draws or competitions.
• When you book any kind of appointment with us or book to attend an event, for example our Hairdressing service.
• When you choose to complete any surveys we send you.
• When you comment on or review our products and services.
• Any individual may access personal data related to them, including opinions. So, if your comment or review includes information about the store or staff member who provided that service, it may be passed on to them if requested.
• When you fill in any forms. For example, if an accident happens in store, a store or staff member may collect your personal data.
• When you’ve given a third party permission to share with us the information they hold about you.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Cookies

We use cookies to administer our website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. If you have previously registered on our website (i.e. the website at http://www.trotters.co.uk ) cookies will enable our website to recognise you. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Click here to find out more about cookies (www.allaboutcookies.org/cookies).

Two types of cookies are used on this Website: session cookies and persistent cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:

1. to track the number of visits to the Website;
2. to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way);
3. to enable basic personalisation of the Website;
4. to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
5. within the user id sign in session for security; and,
6. to remember if a user has signed out.

Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of our website.

View our list of on site cookies here >

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Access to your information

To access any personal information that you have submitted via the Trotters.co.uk please visit the "my account" page or email us at customerservice@trotters.co.uk.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our website or otherwise visit.

Notification of Changes

We may revise our Privacy Policy from time to time. When any changes are made to our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

Security

Your credit card information is encrypted when you order from us to ensure your transactions are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.